FREQUENTLY ASKED QUESTIONS
What happens if it’s raining on the day of my tour?
All tours are subject to weather conditions. In the event of cancellation due to weather conditions or unforeseen circumstances customers will receive a full refund.
Will I get a refund if I cancel my tour?
You will receive a full refund or a tour voucher for the same value, if cancellation occurs 72 hours or more prior of tour commencement.
You will receive a 50% refund or tour voucher for the same value, if cancellation occurs 24 – 72 hours prior of tour commencement.
You will not receive a refund or tour voucher if cancellation occurs 0-24 hours prior of the tour commencement.
All refunds are at the discretion of the operator.
Tour vouchers are not transferrable and are valid for 12 months from the date of issue.
Can I go fishing from the Piatella?
No, you can’t.
How many people are on each tour?
The number will vary from tour to tour, however our maximum number of passengers on board the Piatella at one time is 12.
Are there toilets on board?
Yes, there are toilet facilities on board the Piatella.
What should I bring?
Comfortable and safe walking shoes (you won’t mind getting wet), sun protection and camera. We supply drinking water and snorkeling equipment.